The Roller Coaster of Winning and Losing

14 Mar

In one of my previous blogs I had spoken about ‘Celebrating Failures’ because in my life I have failed many times and wanted to share my experiences and learning with you. Once you accept failure in the right spirit and bounce back with a new approach winning becomes easy. The most difficult part is that [...]

What is Killing Productivity at Work? Meetings.

29 Nov

“If you had to identify, in one word, the reason why the human race has not achieved, and never will achieve, its full potential, that word would be ‘meetings’.”-  Dave Barry I read this quote on Twitter and found it interesting and amusing. It contradicts our conventional way of thinking. We believe that meetings are [...]

Life Lessons from My Greatest Teachers: My Parents

4 Sep

Like every other person, my life too had a series of ups and downs, good times and bad times. Quite often I was able to overcome them and would bounce back despite adversities. Now when I look back, I try to introspect what really helped me sail through those difficult times. When I was a [...]

Do we really know what customers want?

13 Jun

  As the MD & CEO of a very customer focused company, one of my obsessions is to keep a tab of what the customer wants and how do we deliver the best results to them. Initially our focus was to be the first one to deliver to the customer. So, if the general trend [...]

Happiness and Sadness in Pursuit of Promotion

21 May

The word ‘promotion’ was made significant to us right from the early days of our childhood. Back in school, every year we had to clear examinations and the results would say ‘Promoted to the Next Class’. If somebody was not promoted he/she would be seen as a big failure and would cause huge embarrassment to [...]

5 Ways to Get a Good Appraisal

24 Apr

Right from my childhood the period from March-April would build anxiousness in me. March would mark the beginning of annual exams and the pressure of performing well and scoring good grades would cloud my mind. This would invariably get me nervous and stressed. During my college days I lived in a hostel. There was a [...]

General Insurance Industry in India: A Bright Future Ahead

27 Mar

I sell insurance, general insurance to be more specific and I am proud about it. I actually wanted to be a scientist and was trained to be one but my mother wanted me to be a bureaucrat. In between this career dilemma one of my friends suggested me to take part in an entrance exam [...]

Who can be a Brand Ambassador?

13 Feb

As a child I remember seeing a poster somewhere which said ‘Iss Hotel ka malik dusre hotel mein khana khata hai’ which roughly translates to ‘The owner of this restaurant eats his meals in a different restaurant’. I found it hilarious and had a good laugh looking at it. But somehow, I never forgot the [...]

Going Social: Google+ Hangout with Customers

27 Jan

It is my strong belief that digital channels are the future of communication and an emerging feedback channel for brands. In the years to come, all communication will become interactive. Brands will fight it out with each other to get the customer’s attention and feedback channels will be as transparent as possible. Customer service will [...]

2013 – The Year in Review

4 Jan

Bajaj Allianz wishes you a Happy New Year

The year 2013 was very interesting for the General Insurance Industry. It was straight up amazing in certain aspects and a little testing at other times. Last year, the industry growth rate was around 18% and this year the industry experienced a sharp downfall and the growth for the last couple of months has come [...]

Managing Personality Differences at Work

9 Nov

I have a very bright youngster in my team who believes in getting every task done as fast as possible. He is very passionate about his work and I admire this quality in him. One day he looked very upset and frustrated. He told me that he had a difficult time making people understand what [...]

Celebrating Failures

20 Sep

I had a very interesting experience some days back. My younger daughter believing that she had not done well in her exams became depressed and started crying. I laughed at her innocent reason to cry and she complained that I was being mean to her. Then I explained that I was laughing thinking about my [...]